FintechMobile AppExpense ManagementB2C

PayWise: card and expense management, unified

Managing multiple cards and tracking expenses requires too many apps. PayWise brings card management, real-time tracking, budget categories, and savings goals into one clean mobile interface for people who want financial clarity without the effort.

Role
Lead Product Designer
Platform
iOS + Android
Timeline
8 Weeks
Users Tested
12
89%
Onboarding completion
4.5/5
Usability score
68%
Daily return rate
94%
Add-card task success
PayWise

Framing the Problem

5W1H: Defining the design challenge

People do not avoid budgeting because they cannot do math. They avoid it because the tools make them do the work: open an app, tag a transaction, reconcile it against last month, and only then learn whether they overspent. The answer they actually want, "am I okay to spend right now," arrives last, if at all. The brief was less about adding features and more about moving that answer to the front and cutting the effort it takes to get there.

Who

Young adults (18-35), freelancers, and small business owners managing multiple cards and accounts

What

A unified mobile app for card management, expense tracking, budgeting, and savings goals

When

Daily financial decisions: spending, saving, budgeting, and tracking across multiple payment methods

Where

Mobile-first, used at point of purchase, during commutes, and during monthly budget reviews

Why

Most people surveyed (68.4%) do not track expenses at all. Existing tools are fragmented across 5+ apps

How

Auto-categorized transactions, visual budgets, safe-to-spend indicators, and a digital card wallet


Research

Survey (n=19) + interviews (n=6)

I ran a quantitative survey covering demographics, expense tracking habits, and feature priorities. Followed with 6 in-depth interviews to understand the emotional relationship with money management.

Survey results

Key findings

68.4% do not track expenses. Primary reason: "too much time." 42.1% aged 18-25. Employment split evenly across employed, unemployed, and self-employed.

Interview insights

Users feel guilt about spending but lack visibility. They want to know "am I on track this month?" at a glance, not after 10 minutes of spreadsheet work.


Personas

Three users, one financial picture

Tayo, 24

Freelancer
"I have no idea where my money goes each month."
Goals
See all spending in one place, set budgets, save consistently
Frustrations
Manual tracking, scattered across apps, no overview

Clara, 29

Marketing Manager
"I have 3 cards and no idea which one I should be using when."
Goals
Manage multiple cards, track rewards, control subscriptions
Frustrations
Separate banking apps per card, no unified view

Kunle, 33

Small Business Owner
"I need to separate business and personal expenses but it is all mixed up."
Goals
Category separation, tax-ready reports, savings goals
Frustrations
No business/personal split, manual categorization

Final Designs

One app, complete financial picture

The home screen shows total balance, income vs. expenses, and a "safe to spend" indicator. Transactions auto-categorize. Budgets show progress visually. Goals track savings with clear timelines.

PayWise dashboard
All screens

Key Design Decisions

Four judgment calls, and what each one cost

Each choice below traded something away. I tried to name the cost instead of pretending the easy path was free.

Lead with "safe to spend," not the ledger

The home screen answers the one question people open the app for, before showing the full transaction list. Tradeoff: a single computed number hides nuance, so it can feel reductive to power users who want the line items. I accepted that to win the majority who never make it past the first screen.

Auto-categorize, and let it be wrong

Transactions sort themselves so nobody has to tag a coffee. Tradeoff: automation guesses wrong sometimes, and a confident wrong label is worse than no label, so categories stay editable and corrections stick. I chose low effort with a visible escape hatch over perfect accuracy that demands constant input.

Budgets as progress, not spreadsheets

Budgets show as filling bars rather than tables of numbers. Tradeoff: I lose the precision and exportability a grid gives, but a glanceable bar is read in a second at the point of purchase, which is the only moment the budget actually changes behavior.

One wallet for many cards, one balance up top

All cards live in a single view that rolls up to one total. Tradeoff: merging cards blurs which account a purchase hit and adds real reconciliation work behind the scenes, but it is the only way the app answers "where do I stand" instead of being five banking apps stacked together.


Usability Testing

Validated with 12 users

Task completion

Add a new card94%
Check monthly budget91%
Set a savings goal85%
Filter transactions79%

Key metrics

SUS Score83 / 100
"Safe to spend" clarity4.6 / 5
Daily return rate68%
Would recommend87%
Validation

"Safe to spend" was the most loved feature

9/12 users said it changed how they think about money. It replaces anxiety with a concrete, instant answer.

Improvement

Transaction filter needed presets

Users wanted quick filters like "This week" and "Food only" instead of building custom filters from scratch.

Changed after testing

Manual budget setup stalled people on day one

The first build asked users to define every budget category before the app was useful, and several quit at that wall. I flipped it: the app now proposes starter budgets from detected spending, and setup becomes editing a draft instead of facing a blank form. The same draft-then-edit move that worked for transactions had to apply to onboarding too.


Reflections

What I learned

Financial apps are emotional products

The "safe to spend" feature worked because it replaced anxiety with a concrete answer. Design for the emotion, not just the data.

Auto-categorization is table stakes

No one wants to tag every coffee purchase. The moment we automated categories, daily engagement jumped. Reduce effort, increase value.

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